FAQ

  1. My Skin Hydration butter arrived melted. Is it ruined?
    Noli butters are crafted using natural butters and oils, which can be sensitive to heat and may melt during transit. If your butter arrives melted, it's not a cause for concern. Simply place it in the fridge for about 30 minutes, and it will solidify again, ready for use. For those in warmer climates, consider having your order delivered to a cooler location if temperatures exceed 74 degrees.

  2. I don't like the smell I purchased. Do you offer exchanges/refunds?
    We do not accept returns or exchanges for our products. For those unsure of fragrances, we recommend purchasing a 2oz before committing to larger sizes.

  3. When will my order ship?
    Please refer to our shipping policy for specific information. If your order takes longer than usual, we'll reach out to provide updates and solutions. Transit times vary based on the carrier and your location, and we appreciate your understanding regarding any carrier-related delays. International orders may take several weeks to reach their destination.

  4. How do I take care of my body butter?
    To avoid contamination, keep all body butter products away from water. Store them in a cool, dry place, and be sure to use them within 6 months after opening. Direct sunlight should also be avoided.

  5. Can I use my Skin Hydration Butter on both my hair and skin?
    Absolutely! Noli Skin Hydration butter is versatile and can be used for both your skin and hair. It's great for sealing twist-outs, taming flyaways, and providing moisture post-shower. Additionally, it's perfect for cuticles, targeted overnight foot hydration, and more.

  6. Do you offer bulk orders?
    Yes, please refer to our bulk order policy for more details.

  7. Where is your Vitamin E. derived from?
    Our supplier Vitamin E oil is derived from Non-GMO wheat germ, specifically known as D Alpha-tocopherol.