Thank you for choosing Noli Skin Care for your skincare needs. We want to ensure that you have a clear understanding of our policies regarding returns, refunds, and exchanges.

- **Cancellations, Returns, and Exchanges**: Due to the unique craftsmanship and quality of our Noli Body Butters, we do not accept cancellations, returns, or exchanges of our products. All sales are considered final. We appreciate your understanding of the nature of our products.

- **Try Before You Buy**: If you're uncertain about selecting a fragrance, we recommend exploring our sample-sized options or the 2oz jar. These smaller sizes allow you to experience our products before making a larger commitment.

- **Lost or Stolen Packages**: Please be aware that Noli Skin Care cannot be held responsible for any lost or stolen packages once they have been dispatched.

- **Warm Weather Caution**: During warmer temperatures, body butters may melt while in transit. To ensure product quality, avoid leaving your items in mailboxes for extended periods. If melting occurs, be assured that this does not affect the product's usability, and we do not offer refunds for melted items.

- **Natural Ingredients and Melting**: Our body butters are crafted from all-natural butters and oils, which can be sensitive to heat and melt. If your butter arrives warm or melted, rest assured it's not damaged. For customers in warmer climates or areas with temperatures exceeding 74 degrees, we recommend having your order delivered to a cooler location. If melting occurs, a simple refrigeration of up to 30 minutes will restore the butter to its original state, ready for your enjoyment.

- **Customer Satisfaction**: Your satisfaction is a priority for us. If you encounter any issues or would like to provide feedback, we encourage you to reach out. We value your experience with Noli Skin Care and aim to ensure your happiness.

Please keep in mind that shipping charges, taxes, and fees are non-refundable.

Your support and understanding of these policies are greatly appreciated. If you have any questions, concerns, or suggestions, please do not hesitate to contact us.